When will you ship out my order?
Generally most of our products are in stock, your order will be shipped out within 1-2 days (excluding weekend & holiday) after your payment is verified by Aliexpress. When your order has been shipped out, we will send the message to you on Aliexpress. Please don’t worry about it.
How can I track my order?
You can track your parcel on the following website using your tracking number: www.17track.net/en (Copied to the browser to open)
What Should I do after received my order?
Please check the package and accessories first, and then charge it fully before using it. If you have any question, please contact us before leaving negtive feedback. After make sure the product is defective, we will resend a new one to you or refund. All the products are checked carefully before shipping out and package your order well in case of damaging in transit.
If you are satisfied with our product and service, please leave us 5 stars and add our store to your favourite list. If possible, share your order with your friends on social network to get free product next time.
How long can I receive my order? Free shipping by Aliexpress Standard Shipping or PostNL usually takes 15-60 days, but for some remote countries, such as Brazil, Chile, Syria and so on, maybe it needs 90 days to arrive. Please be patient if you don’t get your order. We will follow your order until you receive it safely.
Is there any customs tax?
Usually we will declare the minimum value to avoid customs tax. But due to different policies in different countries, there might be customs tax that should be paid by buyer. So you could leave a message when placing the order about how much value you would.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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online shopping, buying directly from manufacturers?
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- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.