1. Download and Install the App
a. Make sure your mobile devices are connected to the network properly (Wi-Fi);
b .For Android phone users, download the free app by searching “netcam” in “Google Play Store”, scanning the QR-Code on the camera;
c. For iPhone or iPad users, download the free app by searching “netcam” in “App Store” or scanning the QR-Code on the package.
2. Connect the IP Camera
a. Install the Wi-Fi antenna. Twist the antenna tightly and point it upwards;(For built-in antenna devices or integrated devices, please skip these steps).
b. Plug in the power adapter of the IP camera;
c. Connect the router (Working Frequency: 2.4GHz,make sure DHCP of the router is on). Insert one end of the Ethernet cable into the router and the other end into the Ethernet port of the IP camera, please wait for about one minute while the cameras is connecting to the router automatically(For devices without Ethernet port, please skip these steps).
Cannot Connect To WIFI
1.Please make sure the WIFI Password is correct.
2.Please make sure the router signal is stable (place IP Camera close to your router for first connection is Recommended).The Camera will not work on a 5Ghz wireless standard at this time. If you have a dual-band router, be sure to segregate your wireless channels and connect the Camera to the 2.4ghz channel.
Check The IP Camera: please make sure the IP Camera send Waiting for connection message after the plug. If not, we need to reset the Camera.
1.Why Reset: reset is used to boost the IP Camera system, which become more efficient to accept the unknown router and connect it.
Reset will erase all user settings including WIFI information, access password, alarm information, arming zones information.
2.The Steps: find the reset hole at the bottom of the device, and then use needle to insert it, press it more more than three seconds after hearing “di” sound, when hearing ‘Reset to be defaulted setting’ sound, reset successfully.
3.After the reset, user can start to connect it by WIFI.
Pay Attention:Our company has “ANNKE” and “SANNCE” two brands.All is same just logo different ,we will send to you at random.
1 Optional payment methods:Escrow(alipay),Western Union,T/T.
2 Payment must be made within 7 days of order.
3 If you have any problems of payment, please contact us!
1 If you are US ,EU,,AU customer ,we will consider to delivery the goods from the local United States, UK, or AU .
2 DHL/UPS/TNT/:3-7 working days.EMS:7-14 working days.China Post Mail takes 15-60 working days upon different countries,We can not be held responsible for delays caused by your local post service or by International Customs Inspections.
3 We reserve the right to determine the best shipping method and carrier available.
4 If the Parcel shipments from China, generated costomer tax in transit , borne by the buyer.
when shipping by DHL ,if your address is remote, you need pay more 30usd for the extra shipping cost.the check shipping web is raslist.dhl.com/jsp/first.jsp;
Please read the entire product description before bidding. We cannot be held responsible if you fail to read the description. We will be more than happy to answer any and all questions promptly. Ordered item and shipping address can’t be changed after item shipped.
1 Products may be returned for refund or replacement within 30 days from the purchase date. Returned merchandise must be unused, in original packaging and include all accessories. Shipping costs are non-refundable.
2 Please contact the seller prior to any return. The seller will provide Return Merchandise Authorization (RMA) to the buyer. Any products returned to the seller without RMA will be void. Please provide the return tracking No. to faster process the refund.
3 We will employ every resource to ensure that your return is processed promptly and without hassle. Please contact us for any product or service issues before escalating to Aliexpress for solution.
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If you have any problems with our items or service ,just feel free to contact us firstly before you left any neutral or negative feedback, we will do our best to ensure your satisfaction .
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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